Support & FAQ

Everything you need to know about purchasing credits, receiving your API key, and getting invoices.

Purchasing Credits

CreatorNode uses a prepaid credit model — you buy a credit package and receive an API key pre-loaded with credits. No account registration needed.

How It Works

  1. Choose a package on the Pricing page.
  2. Complete checkout — powered by Paddle, our payment processor. Paddle handles your payment securely (credit/debit card, PayPal, and more) and takes care of all taxes (VAT, sales tax).
  3. Check your email — once payment is confirmed, you'll receive two emails:
    • From Paddle — your invoice/receipt with tax details.
    • From CreatorNode — your API key, ready to use.

Don't see the emails? Check your spam/junk folder. Paddle receipts come from receipts@paddle.com. If you still can't find them, contact us at support@creatornode.io.

Using Your API Key

Include your API key in the X-API-Key header with every request:

X-API-Key: your_api_key_here

Tracking Your Credits

Every API response includes headers showing your credit balance:

HeaderDescription
X-Credits-UsedCredits consumed by this request
X-Credits-RemainingCredits remaining on your key

No need to log in anywhere — your credit balance is always visible in the API response.

Preview Cost Before Running a Request

You can ask the API to return only the expected credit cost for your exact input:

X-Price-Check: true

The API returns:

  • cost — expected credits for this request
  • balance — current credits on your key
  • sufficient — whether your balance covers the cost

Price-check requests do not consume credits. This feature is available only for paid API keys with at least 1 credit and is not available on demo endpoints.

Key Expiration

Each key has a validity period (3, 6, or 12 months depending on your package). When your key expires or runs out of credits, simply purchase a new package on the Pricing page.

Invoices & Billing

Paddle is our merchant of record and handles all billing:

  • Invoices are sent automatically to your email after every purchase.
  • Taxes (VAT, sales tax) are calculated and included by Paddle.
  • No subscriptions — there are no recurring charges. You buy credits when you need them.
  • Refunds — your refund rights depend on the consumer protection laws of your jurisdiction and are enforced automatically by Paddle during checkout. Because CreatorNode credits are digital goods with immediate access, the right to a refund typically does not apply (see EU Directive 2011/83/EU, Art. 16(m)). During checkout, Paddle will ask you to acknowledge that you are requesting immediate access to digital content and that you waive your right of withdrawal. If you believe you have a valid claim, contact support@creatornode.io.

Frequently Asked Questions

Where do I find my API key?

Check your email — it was sent to the address you used at checkout. Search for "CreatorNode API Key" in your inbox.

How do I know how many credits I have left?

Every API response includes an X-Credits-Remaining header. No dashboard needed.

Can I check the cost before executing a request?

Yes. Send X-Price-Check: true with your normal request body. The API returns cost, balance, and sufficient without executing endpoint logic or charging credits.

My key stopped working — what happened?

Your key may have expired or run out of credits. Check the API response for the specific error:

  • 401 — key is invalid, expired, or disabled.
  • 402 — credits exhausted. Purchase a new package.
  • 429 — rate limit exceeded. Wait a moment and retry.

Where are my invoices?

Paddle sends receipts automatically to your email. Check your spam folder for emails from receipts@paddle.com.

Can I get a refund?

CreatorNode credits are digital goods delivered with immediate access. Your refund rights are determined by the consumer protection laws of your country and are handled automatically by Paddle (our merchant of record) during checkout. In most jurisdictions — including the EU — your right to withdraw is waived once you consent to immediate access to the digital content, which happens at checkout. If you experience a technical issue or believe you have a valid refund claim, contact support@creatornode.io.

I need higher limits or custom pricing

Contact support@creatornode.io — we offer enterprise packages with custom credit volumes, rate limits, and dedicated support.

Contact

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